Author: Stefania Castellani

Castellani, Stefania, Grasso, Antonietta, O'Neill, Jacki, Roulland, Frederic (2009): Designing Technology as an Embedded Resource for Troubleshooting. In Computer Supported Cooperative Work, 18 (2) pp. 199-227. https://dx.doi.org/10.1007/s10606-008-9088-1

Crabtree, Andy, O'Neill, Jacki, Tolmie, Peter, Castellani, Stefania, Colombino, Tommaso, Grasso, Antonietta (2006): The practical indispensability of articulation work to immediate and remote help-giving. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work , 2006, . pp. 219-228. https://doi.acm.org/10.1145/1180875.1180910

O'Neill, Jacki, Castellani, Stefania, Roulland, Frederic, Hairon, Nicolas, Juliano, Cornell, Dai, Liwei (2011): From ethnographic study to mixed reality: a remote collaborative troubleshooting system. In: Proceedings of ACM CSCW11 Conference on Computer-Supported Cooperative Work , 2011, . pp. 225-234. https://dx.doi.org/10.1145/1958824.1958859

Roulland, Frederic, Kaplan, Aaron N., Castellani, Stefania, Roux, Claude, Grasso, Antonietta, Pettersson, Karin, O'Neill, Jacki (2007): Query Reformulation and Refinement Using NLP-Based Sentence Clustering. In: Amati, Giambattista, Carpineto, Claudio, Romano, Giovanni (eds.) Advances in Information Retrieva - 29th European Conference on IR Research - ECIR 2007 April 2-5, 2007, Rome, Italy. pp. 210-221. https://dx.doi.org/10.1007/978-3-540-71496-5_21