Author: Pat Peterson
Publication Overview
Publication period start: 2009
Number of co-authors: 6
Co-Authors
Number of publications with favourite co-authors
Productive Colleagues
Most productive colleagues in number of publications
Publications
Suhm,
Bernhard,
Bers,
Josh,
McCarthy,
Dan,
Freeman,
Barbara,
Getty,
David,
Godfrey,
Katherine,
Peterson,
Pat
(2002):
A comparative study of speech in the call center: natural language call routing vs. touch-.
In:
Terveen,
Loren
(eds.)
Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference
April 20-25,
2002,
Minneapolis, Minnesota.
pp. 283-290.
Suhm,
Bernhard,
Peterson,
Pat
(2009):
Call browser: a system to improve the caller experience by analyzing live calls end-to-end.
In:
Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems
,
2009,
.
pp. 1313-1322.
https://doi.acm.org/10.1145/1518701.1518899