Personas and User Research: Design Products and Services People Need and Want

Course Closed Re-opens in a few weeks
100 % booked
Beginner
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5 Stars

In This Course, You'll

  • Get excited to create products, services, and experiences people actually love, without the guesswork. Personas grounded in research will help you move beyond assumptions and craft experiences that truly delight. Expanding requirements cause 47% of projects to overspend, launch late, or fail altogether. One additional feature turns into five, and before you know it, the project is unrecognizable, packed with things no one asked for. When you design for a persona, you get to focus on what truly matters and solve the real problems people have. Fewer problems, more smiles. More smiles, more profit.

  • Make yourself invaluable when you can transform raw research into powerful personas that turn ideas into user-centered solutions that smash business goals and improve people's lives. As AI accelerates how fast we build and iterate, your timeless human-centered skills become even more powerful. You'll direct AI with deep human insight, and ensure outcomes remain meaningful, ethical, and genuinely resonate with people. This is how you stay in demand: Human-centered design skills transform AI from a tool into your new superpower. With design personas, you’ll make smarter decisions, keep everything and everyone on track, and drive your team and projects to success.

  • Gain confidence and credibility as you learn the simple step-by-step method to create effective personas, complete with templates that turn knowledge into real-world results. Get to grips with observations, triangulation, and grounded theory, distill your findings with affinity diagrams, and pour it all into personas that work. Access real user research in the optional course project, and bring your new skills to life with a portfolio piece that'll open up exciting and fulfilling career opportunities.

You'll Learn from the Best

In this course, you'll learn from one of the world's leading experts:

  • William Hudson: User Experience Strategist and Founder of Syntagm Ltd.

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Increase your credibility, salary potential and job opportunities by showing credible evidence of your skills.

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Our clients: IBM, HP, Adobe, GE, Accenture, Allianz, Phillips, Deezer, Capgemin, Mcafee, SAP, Telenor, Cigna, British Parliament, State of New York

Is This Course Right for You?

  • You want to land a job in design – or get a promotion.
  • You want to learn real-world design skills that are valuable in any job and any industry.
  • You want timeless human-centered skills AI cannot replace and turn AI into your superpower.
  • You're tired of wasting time on influencers and want to learn from real experts.
  • You want actual career outcomes, like increasing your salary potential and job opportunities.
Explore Course Content

Loved by People Around the World

View full testimonial from Rupesh R
Rupesh R
Rupesh R
SW/App/Cloud Support Analyst

The course clearly explains user-centered design with practical examples, making complex UX concepts easy to understand and apply.

IxDF Course Certificate awarded to Rupesh R for completing the "Personas and User Research: Design Products and Services People Need and Want" course

Your New Life. Starts Now

  1. Take IxDF Online Courses by Industry Experts

    Design a life and career you love. Industry leaders from Adobe, Google, and NASA guide you step-by-step. Design skills help you grow in any job, any industry.

  2. Turn AI Into Your Superpower

    IxDF teaches you the human-centric skills AI cannot replace and how to turn AI into your superpower.

  3. Increase Your Career Opportunities

    Salaries for people who learn design surpass $200K in cities like San Francisco, with 45% projected job growth globally.

  4. Get Industry-Trusted Certificates to Stand Out

    Add IxDF Course Certificates to your LinkedIn profile and resumé: show hiring managers you belong to an elite group.

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Course Overview:

  • Each week, one lesson becomes available.
  • Study flexibly. Take as much time as you want.
  • 8h, 33m over 5 weeks (est.).

Lesson 0: Welcome and Introduction

To be scheduled. Estimated time to complete: 1 hour, 44 mins.

  • In-depth video lesson with experts, animations and templates. 0.1 An Introduction to Courses from IxDF (33 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 0.2 Get Help, Career Advice, and Job Opportunities (6 mins)
  • In-depth video lesson with experts, animations and templates. 0.3 How to Get Your Course Certificate (20 mins)
  • Community-based learning and networking. 0.4 Grow Your Global Network and Build Your Brand (12 mins)

Lesson 1: Personas: Why They Work and What People Get Wrong

To be scheduled. Estimated time to complete: 2 hours, 1 min.

  • In-depth video lesson with experts, animations and templates. 1.1 Welcome to Personas and User Research: Design Products and Services People Need and Want (18 mins)
  • In-depth video lesson with experts, animations and templates. 1.2 Personas: What They Are and Why They Matter (21 mins)
  • In-depth video lesson with experts, animations and templates. 1.3 Why Personas Face Pushback (and Why They’re Worth It) (24 mins)
  • In-depth video lesson with experts, animations and templates. 1.4 Personas Done Right: Common Misconceptions (26 mins)

Lesson 2: User Research for Personas: How to Truly Understand Your Users

To be scheduled. Estimated time to complete: 1 hour, 32 mins.

  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 2.1 Welcome and Introduction (2 mins)
  • In-depth video lesson with experts, animations and templates. 2.2 Grounded Theory: Base Findings on Research, Not Preconceptions (15 mins)
  • In-depth video lesson with experts, animations and templates. 2.3 Observation in Qualitative Research: A Game Changer for Personas (18 mins)
  • In-depth video lesson with experts, animations and templates. 2.4 Do Your Personas Need Quantitative Data? (9 mins)

Lesson 3: Affinity Diagrams: How to Find Patterns That Shape Effective Personas

To be scheduled. Estimated time to complete: 1 hour, 58 mins.

  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 3.1 Welcome and Introduction (3 mins)
  • In-depth video lesson with experts, animations and templates. 3.2 Affinity Diagrams: What Are They and Why Should You Use Them? (15 mins)
  • In-depth video lesson with experts, animations and templates. 3.3 How to Get Started with Affinity Diagrams (19 mins)
  • Community-based learning and networking. 3.4 Project Activity: Create an Affinity Diagram (48 mins)

Lesson 4: How to Build Personas That Give Focus and Get Used

To be scheduled. Estimated time to complete: 3 hours, 2 mins.

  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 4.1 Welcome and Introduction (3 mins)
  • In-depth video lesson with experts, animations and templates. 4.2 How Personas Shape Stronger Design Decisions (20 mins)
  • In-depth video lesson with experts, animations and templates. 4.3 How to Build Personas That Your Team Will Actually Use (23 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 4.4 Quick Notice About Lesson 4.5 (1 min)

Lesson 5: IxDF Course Certificate and Course Wrap-up

To be scheduled. Estimated time to complete: 13 mins.

  • In-depth video lesson with experts, animations and templates. 5.1 How to Add Your IxDF Certificate to LinkedIn (7 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 5.2 Help Us Help You: Course Evaluation (4 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 5.3 Six Steps to Your Career Success (3 mins)
  • Multimedia lesson: E.g. templates, animations, illustrations, graphs, and text. 5.4 Get Your IxDF Course Certificate (2 mins)

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  • Learn human-centric skills AI cannot replace and how to turn AI into your superpower.
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Daulet Serikbay
Daulet Serikbay
Founder

One of the rare courses on persona research in the world!

Anna Niklewicz
Anna Niklewicz
UX Researcher & Designer

Perfect length of the course; adequate questions; good balance between video and text materials.

Özgür Taylan Çelik
Özgür Taylan Çelik
UX Researcher

He is probably the best and most experienced researcher out there.

Rupesh R
Rupesh R
SW/App/Cloud Support Analyst

The course clearly explains user-centered design with practical examples, making complex UX concepts easy to understand and apply.